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Frequently Asked Questions

  • How long does it take to receive my order?
    In stock items will ship within 5 business days. Personalized orders take up to 3 weeks to ship.
  • What shipping methods do you offer?
  • What if I am missing items from my order?
    Please reach out to us directly at info@aleenajewelry.com
  • Can I cancel my order?
    Once your item has been shipped, we are unable to cancel or modify your order. Please visit the Return Center to start a return once you receive your order.
  • What payment methods do you accept?
    Visa, Mastercard, Amex, Discover and PayPal.
  • What do I do if I did not receive my package, but my tracking says it was "delivered" ?
    Follow these steps: 1. Check if the delivery address is correct. 2. Look around your property. 3. Contact Carrier to get more details. 4. See if it was delivered to your neighbor in error. 5. Wait 24 Hours, as sometimes delivery updates can be early. 6. If you are unable to track down your package, please reach out to us directly at info@aleenajewelry.com .
  • How do I request refund or return?
    Please visit Return Center
  • What is your refund policy
    We understand that sometimes things don't work out. If you're not happy your purchase, don't worry, we've got you covered! We accept returns on all unworn jewelry within 7 days of the delivery date.
  • What Items are ineligible for return?
    Personalized (including initial style jewelry), engraved, and sale items are not eligible for return.
  • How do I initiate a return?
    Request a return ​at our Return Center. Ensure all items are in its original packaging. Print return shipping label and affix to package. *Please note that the return shipping cost will be deducted from your return credit.* You will receive a confirmation email once the return has been processed. We will credit your original form of payment within 7 days of receiving your return.
  • What if my item is damaged?
    Please email us with your order number and a photo of the damaged item at info@aleenajewelry.com .
  • What materials are used in your jewelry, and what benefits do they offer?
    At Aleena Jewelry, quality is our main goal! We offer a carefully curated selection of jewelry made from gold. All our pieces are designed to be both beautiful and durable. Our jewelry is water resistant, hypoallergenic, and nickel free, making it suitable for everyday wear, even for those with sensitive skin. Solid gold provides lasting value and radiance, gold filled jewelry offers an affordable alternative with a similar appearance to pure gold, and gold plated is a more budget-friendly and stylish alternative.
  • Can I wear my jewelry in the shower or while swimming?
    Yes, you can wear our jewelry in the shower and get it wet without any issues, as our jewelry is designed to be water resistant. However, we recommend avoiding prolonged exposure to chlorine and other chemicals, as they can cause the jewelry to tarnish or dull over time. For best results and to maintain the quality of your jewelry, it is advisable to remove it before swimming in pools or the ocean, and before applying lotions or engaging in activities that cause heavy sweating.
  • How do I care for my jewelry?
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